Privacy Policy

Last updated: June 18, 2026

This policy explains what data AnimateCaptions collects, how we use it, and which third parties we share it with. We keep collection to the minimum needed to run the service.

1. What we collect

We collect:

• Your email address, used for sign-in and transactional communication.
• The videos you upload and the rendered output videos we generate.
• Transcripts produced by our speech-to-text provider from your videos.
• Per-project metadata — preset selection, customisation, render status, timestamps.
• Minimal session data — a signed cookie used to keep you logged in, last-login timestamp.

We do not request your name, phone number, billing address, or any other personal identifier for the free tier.

2. How we use it

We use the data we collect only to:

• Provide the captioning service (transcribe, render, deliver).
• Show you the projects you've created and let you re-render or download them.
• Send sign-in codes and occasional service-related email (e.g., an export-failed notification).
• Diagnose service issues via aggregated logs and metrics.

We do not sell your data. We do not use your videos or transcripts to train any AI model.

3. Third-party processors

To run the service we rely on a small set of vendors. Each receives only the data needed to do its job:

• Cloudflare R2 — object storage for uploaded videos and rendered outputs.
• Neon (Postgres) — database for accounts, projects, transcripts.
• Deepgram — speech-to-text transcription. Audio is sent to Deepgram for transcription; Deepgram's policy applies to that processing.
• Microsoft Azure — compute that runs the render worker.
• Vercel — hosting for the web application.
• Email delivery provider — sends sign-in codes and transactional emails.

4. Retention

Source uploads and rendered outputs are retained while your project exists. Deleting a project removes the associated transcripts and queues the source/output files for storage cleanup. We may keep account-level records (email, sign-in history) for as long as the account exists or as required by law.

5. Your rights

You can request export or deletion of your account data at any time by emailing info@animatecaptions.com. We'll action requests within 30 days.

6. Cookies

We use a single first-party cookie to keep you logged in (httpOnly, sameSite=lax). We do not use third-party advertising cookies. Analytics, when present, is aggregated and IP-truncated.

7. Children

AnimateCaptions is not directed at children under 13. If you believe a minor has created an account, email info@animatecaptions.com and we'll remove it.

8. Changes

We may update this policy as the product evolves. Material changes will be surfaced in-app or via email.

9. Contact

Questions about this policy or your data? Email info@animatecaptions.com.